FAQ

Welcome to River Clothing's FAQ page! We’ve compiled answers to some of the most common questions our customers have about our toddler clothing. If you don’t find the answer you’re looking for, please feel free to contact us.

1. What sizes do you offer for toddler clothing?
We offer a range of sizes for toddlers, typically from 12 months to 5T (5 years). Each product page includes a size chart to help you choose the right size for your child.

2. How do I know what size to buy?
We recommend using our detailed size chart available on each product page. You can measure your child’s height, weight, and specific body measurements to find the best fit. If you’re unsure, feel free to contact our customer service team for assistance.

3. What materials are your clothes made of?
Our clothing is made from high-quality, kid-friendly materials such as 100% cotton, organic cotton blends, and other soft, breathable fabrics. Each product description provides specific details about the materials used.

4. How should I care for my toddler's clothes?
To keep your toddler's clothes looking their best, we recommend following the care instructions on the label. Generally, our clothes are machine washable in cold water and can be tumble dried on low heat. Avoid using bleach or harsh chemicals.

5. Do you offer organic or eco-friendly clothing options?
Yes, we offer a selection of organic and eco-friendly clothing options. Look for the “Organic” or “Eco-Friendly” tags on our product pages to find these items.

6. Can I return or exchange items if they don’t fit?
Absolutely! We have a 30-day return and exchange policy. Items must be in their original condition, unworn, and with tags attached. Please visit our Returns & Exchanges page for detailed instructions.

7. How long does shipping take?
- **Standard Shipping**: Typically 8-15 business days.
- Note: Delivery times may vary based on your location and external factors.

8. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

9. What if an item is out of stock?
If an item is out of stock, you can sign up to be notified when it becomes available again. Simply enter your email address on the product page to receive updates.

10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased on our website and are perfect for baby showers, birthdays, and other special occasions.

11. How do I contact customer service?
You can reach our customer service team by:
- Email: Support@river-clothing.com
- Live Chat: Available on our website during business hours.

12. Are there any special promotions or discounts?
We regularly offer promotions and discounts. Sign up for our newsletter to stay informed about the latest deals, sales, and new arrivals.

13. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

14. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

15. What is your policy on damaged or defective items?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

16. Do you offer clothing for other age groups?
Currently, we specialize in toddler and kids clothing, but we are planning to expand our range in the near future. Stay tuned!

Thank you for choosing River Clothing! We are here to make your shopping experience enjoyable and hassle-free. If you have any other questions or need further assistance, please don’t hesitate to reach out to us.