Shipping & Return
Welcome to River Clothing! We are committed to ensuring your shopping experience is seamless and satisfying. Please read our shipping and return policies carefully to understand how we handle your orders and any potential returns.
Shipping Information
Enjoy FREE STANDARD SHIPPING on orders over US$80, after all discounts have been applied.
Shipping Times
- **United States:** 8-14 Business Days
- **Canada:** 8-14 Business Days
- **Australia:** 7-12 Business Days
- **United Kingdom:** 8-14 Business Days
-**Philippines.** 8-14 Business Days
Additional Information
Please note that the shipping time specified above does not include a warehouse processing period of 3-8 business days after your payment has been received.
Deliveries may experience delays due to factors such as high parcel volumes during peak seasons, customs-related procedures, extreme weather conditions, strikes, public holidays, and incorrect shipping information provided. Your patience and understanding in these instances are greatly appreciated.
Each country has its own customs policies, which may impact the processing time of your shipment. For more detailed information, we recommend contacting your local customs office.
In rare cases where import duties or taxes are levied, these charges are the responsibility of the customer. Thank you for your understanding.
Shipping Restrictions and Tracking Information
To ensure safe delivery, please provide detailed address information including street number, building number, contact number, and consignee's name. Unfortunately, we do not support shipping to APO/FPO/DPO addresses in any country.
Regrettably, we are unable to ship to the following countries/regions: Afghanistan, Åland Islands, Albania, Algeria, Angola, and many more listed below.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing your tracking number. This allows you to monitor the progress of your shipment until it reaches your designated address. If you have any questions about your order or need assistance with tracking, our customer service team is here to help. Please feel free to reach out to us for support.
For any inquiries regarding shipping or to track your order, please feel free to contact our customer service team. We are here to assist you every step of the way.
**Return Policy**
NO REFUNDED RETURNS ONLY STORE CREDIT
We want you to love your purchase from River Clothing! If for any reason you are not satisfied, our return policy is here to help but due to limited inventory and being a small owned online business we only allow returns for store credit. We do not offer money back.
**Returns:**
- You may return any item within 30 days of delivery for a full refund.
- Items must be unused, unwashed, and in their original condition with all tags attached.
- To initiate a return, please contact our customer service team at support@river-clothing.com with your order number and reason for return.
Must provide
- Name the order was purchased under
- Order number
- Email address associated with the order
To be eligible for a return, your item must be unworn and in the same condition that you received it free of odor, pet hair, stains, rips etc - with original packaging and tags.
**Return Shipping:**
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns.
**Refunds:**
- Once your return is received and inspected, we will send you an email notification.
- If your return is approved, your refund will be processed, and a store credit will automatically be applied to your original method of payment within 5-7 business days.
**Damaged or Incorrect Items:**
- If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.
**Contact Us**
For any questions or concerns about our shipping and return policies, please reach out to our customer service team at [customer service email]. We are here to assist you and ensure your experience with River Clothing is a pleasant one.
Thank you for choosing River Clothing! We appreciate your trust and support.